Customer satisfaction is very important to us here at Designs by Elke, we strive to ensure our customers are always happy & fulfilled. If you receive your purchase & are dissatisfied, please contact us & we can work together in resolving the situation.
We gladly offer exchanges in the form of a gift card equal to the value spent, less postage, if a customer has changed their mind or requires different sizing. The customer must first email Elke at firstname.lastname@example.org and request a returns form.
You must contact us within 14 days of delivery and ship items back to us within 30 days of delivery
Once the piece/s have been received by Elke, please allow 3 business days for the gift card to be issued. Postage back to Elke’s Studio is the customers responsibility.
We strictly do not accept returns or exchanges for pierced earring styles for hygiene reasons. The size & dimensions are provided in our product descriptions and we recommend looking over these to avoid disappointment.
All pieces are checked before shipment & made with love to ensure a high level of quality. Each ELKE piece comes with a 6-month warranty, which covers damage caused by manufacturing faults only.
If the instance of a break caused by wear and tear, a repair fee is incurred. The cost of the repair is dependent on an assessment.
In the rare case that breakage occurs, due to a manufacturing fault within the first 6 months of purchase, after assessment, Elke will replace or repair the treasure & return it free of charge.
Please email email@example.com with a photo of your piece. We will also happily issue a gift card for any faulty items for the full amount, including any postage paid.
Faulty items are assessed case by case, & if damage has occurred due to personal wear & tear, mishandling or not caring for the treasure as per our instructions, it will not be covered under our warranty.
Designs by Elke is not responsible for refunding an item if the customer has simply changed their mind or no longer wishes to follow through with the order.
Designs by Elke is not responsible for refunding an item if it has been lost in the post.
Designs by Elke is not responsible for personal breakage, damage, wear & tear.
The shipping & delivery time does not include the production time. Elke’s pieces are handmade, if out of stock please allow 3-5 weeks for them to be made.
Designs by Elke is not responsible for items that go missing within Australia & Internationally. If an item does go missing, which is a very rare occurrence Elke Designs will lodge an investigation with the specific postal service & attempt to track its location. Designs by Elke is also not responsible for address’ that are entered incorrectly, so please ensure you check all entered information at checkout.
Accidents do Happen
We understand in life accidents can happen, if you damage or break your pieces in any way please do not hesitate to contact us for advice on how to mend them or send them to our workshop for repair. All postage costs for repairs are the responsibility of the buyer. Prior to sending in your pieces into our studio please contact us on firstname.lastname@example.org
Handmade Wearable Art
All of our products are made with the utmost of care and from durable high quality materials.
When creating our pieces we use a variety of unique and complex techniques to achieve our beautiful aesthetic. So please keep in mind that like all things in life wearable art will wear.